Our Ordering Policies and Procedures are described below. If you have any further questions, please feel free to contact us by phone or email.
Most orders are shipped using standard, overland 5-day delivery schedules. We use the United States Post Office or United Parcel Service under most circumstances. Priority or Overnight shipments may be made by special request. We do not offer International Shipping. If you need to track your shipment, Please call our store or send us e-mail with your request and we will respond with a status report as soon as possible. Please note that all charges are stated in United States currency. All weights are stated in US measurements (1 US pound equals approximately 0.45 kg.)
Payment for orders will be made via your credit card/PayPal upon placing the order. Sales tax and shipping charges will be added. You will receive an E-mail confirmation that your order has been shipped and your credit card charged.
Full refunds are provided for unopened products returned to the store in person or via a return shipment no later than 30 days from the date of purchase. A copy of your receipt is required with the product for a full refund. Refunds are not accepted on items returned more than 30 days from the date of purchase. Returned products are subject to a 20% restocking fee. We reserve the right to deny any refund.
We respect and value your privacy. You may visit our web site at any time and your identifying personal information will be used only to support the relationship between you and our store. In this regard, we guarantee that we will not sell or provide your personal information, either in whole or in part, to anyone for any reason, unless required to do so by order of law.
We endeavor to provide you with full protection surrounding any personal information such as your name and contact information, including your mailing address, contact telephone number/s, and other pertinent identifying information you may provide to us in order to serve your needs. In addition, we use the latest and most up-to-date security software to encrypt your payment information, including your personal and credit card data.
Credit Card Processing Policy
We work to protect the security of your information so that no part of your Credit Card can be read during transmission by using Secure Sockets Layer (SSL) encrypting software. Credit Card payments are processed only when we have completed your order according to your instructions and have notified you that the order has been processed and your Credit Card has been charged. If you have any questions about the charges on your Credit Card, please contact us via e-mail or telephone and provide us with your name and your Order Number.
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